Help & FAQ

Help & FAQ

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The minimum deposit is:
  • STP – USD 50;
  • Crypto – USD 10;
  • ECN Basic – USD 200;
  • ECN Advanced – USD 1000;
  • ECN Premium – USD 25,000.
Quotes on demo accounts differ from quotes on real trading accounts. On real trading accounts we have the quotes from more than 10 liquidity providers. Quotes on demo accounts are worse because we are constantly testing new liquidity providers. Also on demo account opened orders influence the spread.
Most likely it happened because of the spam-filter settings that block letters from Forex.ee. To register a trading account please avoid using addresses of free e-mail services. If you still want to use a free service, we recommend using reliable e-mail services like www.gmail.com.
Phone Password — any word (combination of words) that is easy for you to remember. If a Forex.ee staff member gives you a phone call, we will ask your name, address and the phone password to verify your identity.
Clients can add an unlimited number of trading accounts to the eWallet but can register only one Forex.ee eWallet.
To open a demo account:
  1. Download and install trading platform MetaTrader 4.
  2. Launch MT4 and click Cancel in the authorization window.
  3. Select menu File → Open an Account.
  4. Select NetStock ECN DemoSTP for STP demo account or NetStock ECN – ECN Demoserver for ECN demo account. Click Next.
  5. Choose the New demo account option.
  6. Fill in the form, switch on the I agree to subscribe to your newsletters and click Next.
  7. Save generated login and password and click Finish.

Your account has been successfully registered and you can start trading.

Click Open Live on the Forex.ee website and fill in the registration form.

Information about all available deposit options can be found at Payments → Deposits.

Log in to your cabinet, select menu Notice about payment, choose your deposit option and fill in the form.

If you used Wire Transfer then ask your abnk to provide you a SWIFT (telex)-copy of the payment and send it to [email protected]. This document will help us to find your payment.

Yes, you can, but we strongly advise to use the same payment method to deposit and to withdraw. If you use multiple deposit methods, you can withdraw the amount you added from each system back to this system. Then you can withdraw the profit into the payment system that was used to make the largest deposit.

Example::
Deposits: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.

Withdrawals: $50.00 Skrill, $40.00 WebMoney, $200.00 Wire Transfer.

Profit can also be withdrawn by Wire Transfer (deposit via this option was the largest).

Yes, please use the Internal Transfer option. The money will be transferred within 24-48 hours. No fee for Internal transfers.

Information about all available withdrawal options can be found at Payments → Withdrawals.

Wire transfer withdrawals can take 3-5 working days.
Withdrawals via electronic payment systems, bank cards and crypto-currencies are processed within 24 hours.

Note that withdrawal requests made during weekends will be processed on Monday.

Funds deposited via a credit/debit card can be withdrawn after 30 days since your last card deposit.

We recommend you to stop your trade for 48 hours after the request for withdrawal has been made (while your request is being processed). If you still continue to trade, please, make sure that your free margin exceeds your withdrawal amount. If you have open trades and your withdrawal amount exceeds your free margin at the moment when we check your request, your withdrawal request will be rejected with the comment “Insufficient free margin”.

If you deposited using several payment systems and made profit/took losses, you can withdraw funds with the payment system used for the largest deposit.

Funds deposited via a wire transfer or local deposit must be withdrawn back the bank account.

Choose a financial instrument from the Market Watch (at the top-right corner of the screen) and double-click on it.

List of open positions is displayed in the Terminal tab at the bottom of MetaTrader window.

Go to the Terminal Tab at the bottom of the screen, find the position you want to close in the list and double click on it. Click the Close #… at… button with a unique number and closing price of your position.

Open File menu and click New Chart, then choose a financial instrument from the list.

Open menu Charts → Periodicity and choose the time interval you want.

Balance is the amount of money on your account after the last closed trade. Equity is the sum of Balance and current Profit/Loss of open positions and SWAP. Margin is the amount of money necessary to cover your possible losses during margin trading. Free margin = Equity – Margin.

Yes, you can. The only thing you will have to do is changing Server name in Metatrader settings: just open Menu Tools → Options → Server and indicate Server name for your account. After that relaunch MetaTrader.

If you use your MetaTrader at office, most probably your computer is connected to the Internet via firewall or proxy-server.
Go to Tools → Options → Server → Proxy and activate connection via SOCKS4, SOCKS5 or HTTP proxy-servers. In the worst case you will have to ask your system administrator to open port 443 for your computer or set up port mapping for accessing our trading server.

Right-click in the Market Watch field and choose Symbols in the context menu. Select a currency pair and click Propeties.

Forex.ee provides SWAP-free accounts for Muslim clients. In Islamic accounts, no SWAP fee will be charged or added when your open positions are rolled over the night or weekend. Otherwise, Islamic accounts trading conditions are exactly the same as regular ECN or STP accounts.

Traders will be charged an additional commission for overnight positions on STP and ECN Islamic accounts. The commission equals to SWAP.

Commission is charged on rollover and is displayed in the Terminal section in MT4. Current SWAPs are available in MT4 in Market Watch → Symbols → Properties.

NetStockECN-ECN Demo Server – NetStock

NetStockECN-ECN Live Server – NetStock

To install Trading platform ForexEE MT4 you should download setup file to your computer and run it to start the installation. Click Next  in the installation dialog box.

Read the license agreement, select the check box Yes, I agree with all terms of this license agreement and click Next to proceed.

Please indicate installation directory for MetaTrader4 and choose name for Start Menu folder Start → All Programs. We recommend using the default installation settings. Also select a relative check box if you want to Create a desktop shortcut, Оpen MQL5.community website or Launch program after successful installation. Click Next .

Now the program is downloading all necessary files from our server and installing them on your PC. Click Finish when installation is complete. Congratulations! MT4 has been successfully installed on your computer.

Linux – is a Unix-like computer operating system assembled under the model of free and open source software development and distribution. Linux systems are widely used in smartphones and server hardware.

One of the Linux unique features is the absence of a unified distribution kit. Different groups of developers work on several Linux versions including Debian, Mint, Ubuntu, OpenSUSE, Gentoo, etc.

Below there is one of possible methods of installing MetaTrader 4 on a popular distribution kit – Ubuntu.
It consists of two steps: 1) installing Wine and 2) installing (opening) MT4 via Wine.

*Wine is free software that allows users of the Unix-based systems to run an application developed for the Microsoft Windows systems.

 

How to install Wine on Ubuntu

Preliminary setup should be performed before the Wine installation.

All applications on Ubuntu are installed from the packages, contained in repositories. To install Wine, please add the path to WineHQ PPA repository:

  • Open Ubuntu Software Center and execute “Software Sources” command in the “Edit” menu.
  • Choose the Other Software tab and click Add in the new window.
  • Enter the following data in АРТ (Advanced Package Tool) line:ppa:ubuntu-wine/ppa
  • Click Add source.
    This completes the preliminary setup.

To install Wine follow the next steps:

  1. Open the official website, go to the Downloads section and choose the distribution kit for Ubuntu.
  2. Click the appropriate link to install the latest Wine version.
  3. Open the link via Ubuntu Software Center.
  4. Click Install and wait for the installation to complete.

Installing Wine from the Command Line

To install Wine without using Ubuntu GUI use the command line (which is called “Terminal” in Ubuntu).

Execute the following command to add WineHQ PPA repository, from which Wine will be installed:

sudo add-apt-repository ppa:ubuntu-wine/ppa/

After its execution, update APT package data using the following command:

sudo apt-get update

Upon its execution, you can start Wine installation. Execute the following command:

sudo apt-get install wine1.5

Wine v. 1.5 will be installed and ready for use

 

  Wine creates a separate virtual logical drive for every installed program.The default path of the terminal’s data folder is:
Home\.wine\drive_c\Program Files\MetaTrader 4

 

How to run MetaTrader 4

To start using MetaTrader 4, you may either:

1) download and install the installation file, or

2) copy the entire folder of the client terminal installed in Microsoft Windows.
MT4 installation includes the following steps:

  1. Download the installation file.
  2. The system will offer to open the file with Wine. Select this option and click “OK”. MetaTrader 4 installer will be launched.
  3. Complete all installation steps of standard installation process.
  4. After installation is complete, you can start using MetaTrader 4 by running its terminal.exe file.

Copying the entire folder of MT4 includes the following steps:

  1. copy the entire folder of the client terminal installed in Microsoft Windows.
  2. After copying is complete, you can start using MetaTrader 4 by running its terminal.exe file. Wine will be used automatically to open the file.

At the moment installing MetaTrader 4 on Mc OS is possible via a free software application called PlayOnMac. PlayOnMac is a tool to help Mac users to easily install and run numerous applications originally designed to work on Microsoft Windows, via the use of (as a front-end for) Wine.

How to install PlayOnMac

To install PlayOnMac follow the next steps:

  1. Go to the developers website and download the latest version of PlayOnMac from the Downloads  section.

  2. Launch the DMG-package from the Downloads section of your system.

  3. Once you launch the program a window will appear. Click Next; to start the installation preparations and checking your system for all the necessary components.
  4. The first component that PlayOnMac will install is  XQuartz. This is a neccessary piece of software for using the X Window System on Mac OS.
    If you already have XQuartz, then click “I’ve downloaded the file by myself“, or if you want to install it later choose “Don’t install XQuartz for the moment“. Click Next.

  5. XQuartz is installed in several steps. Before anything else, you should check through the ‘information-to-users’ («Introduction», «Read Me») and accept the license conditions.
    Click Continue.
  6. Confirm the installation by entering your Mac credentials..
    Click Install Software.
  7. Wait for the installation to complete. Click Close.
  8. Restart your computer.
  9. After restarting the system, run PlayOnMac again.
    The program can offer to install the MS Windows fonts (unless you have them). Please install the fonts if necessary.
  10. As soon as the PlayOnMac main window appears, it’s ready for you to use.

PLEASE NOTE! When you install PlayOnMac, the latest stable build of Wine is installed automatically. Wine can be updated to the latest (beta) version. To do this, please open the PlayOnMac upper menu and select “Manage Wine Versions”.

MetaTrader 4 Installation Guide

To install PlayOnMac follow the next steps:

  1. Download the distribution package. After the download is complete, launch the setup file. PlayOnMac will be used automatically to open it.
  2. Enter the name of the program.

    PlayOnMac creates a separate virtual logical drive for every installed program.

    The default path of the terminal’s data folder is:
    Library\PlayOnMac\WinePrefix\MetaTrader_4_\Drive C\Program Files\MetaTrader 4.

  3. Complete all installation steps of standard installation process.
    Wait for the installation to complete.

  4. When the installation is complete, PlayOnMac will offer to create shortcuts for the MetaTrader trading terminal and the MetaEditor: (terminal.exe) and (metaeditor.exe) respectively.

  5. Now you can use MetaTrader on your Mac. Just double click on the terminal shortcut in the PlayOnMac window to start working.

Mobile trading lets you control the situation in the Forex market and your accounts whenever and wherever you are using mobile versions of MetaTrader 4 trading platform for Android, iOS and Windows Mobile devices.

With the mobile versions of the trading platform you have full control of your trading accounts, have access to the charts and analytical instruments and can open any type of order. All this delivers you proper trading experience when you don’t have access to your computer.

Therefore MT4 mobile has all the necessary features being the important trading tool that allows traders to react to market changes immediately and maximize their profit.

Download MetaTrader 4 for Android

System requirements: smartphone or tablet running Android OS 2.1 or later.

Download MetaTrader 4 for iOS

System requirements: iPhone, iPod touch and iPad running iOS 4.0 or later.

Download MetaTrader 4 for Windows Mobile

System requirements: PDA running Windows Pocket PC 2002 OS or later.

Note! When adding or creating accounts search for NetStock servers.

On mobile platforms search for trading server with the NetStock name.

One Click Trading is a very important and useful tool developed on the basis of Level2 application. One Click Trading makes it very easy to monitor the markets and react to the market changes on time. One click is enough to catch the best price and make a beneficial trade.

To install OCTL2P you should download setup file to your computer and run it to start the installation. Click Next  in the installation dialog box. Before installing OCTL2 we suggest you close all running applications including MT4 terminals.

Read the license agreement, select the check box I accept this agreement and click Next to proceed.

Indicate directory where you previously installed MetaTrader 4. To start the installation click Install.

When the installation process is finished, the Next button will be activated.

Click Finish to close the installation dialog box. Activate Launch MT terminal option if you want MT4 launched after you click Finish.

Before you activate OCTL2 Plugin you need to adjust several properties of MetaTrader4: run MT4, open Menu Tools → Options, go to the Expert Advisors tab and activate the following options: Allow auto trading and Allow DLL imports. Click OK.

To activate the Plugin select Expert Advisors in the Navigator window. The installed advisor should be on the list. Activate OneClickTradingLevel2 Plugin by double-click on in or drag and drop it onto the Chart. In the opened window choose the Common tab, select Allow live trading and Allow DLL imports check boxes and click OK.

If the EA is activated successfully, a smiley will be seen in the top right corner of the chart.

Setiap klien Forex.ee mempunyai link referral. Mohon, ikuti langkah berikut ini untuk mengakses link referral Anda:

  1. Log in ke area personal Forex.ee.
  2. Pilih Kemitraan → Referral link.

Anda bisa mendapatkan penghasilan tambahan yang stabil dengan mereferensikan klien baru ke layanan Forex.ee. Komisi akan berdasarkan aktifitas trading referral Anda. Setiap klien baru yang anda referkan ke Forex.ee harus membuka akun Live menggunakan link referral Anda untuk mengakses website Forex.ee.

Setiap waktu klien Anda menutup posisi (dengan profit/loss + atau – 4 pips atau lebih) di akun STP Anda akan mendapatkan komisi 2.4 pips. Untuk komisi referral di akun ECN dan Kripto mulai dari 15% dari komisi yang dikenakan pada setiap transaksi, baik profit maupun loss.

Selain komisi standard yang dijelaskan diatas, Anda bisa mendapatkan komisi tambahan dari klien-klien Anda ketika jumlahnya semakin banyak. Untuk rinciannya mohon membaca Syarat dan Ketentuan Program Kemitraan Referral.

Komisi akan dibayarkan secara otomatis ke akun agen di akhir hari trading untuk semua trade, yang telah ditutup oleh referral selama hari trading sebelumnya. Komisi akan ditampilkan di window Terminal, tab Histori Akun MetaTrader4 dan area personal Forex.ee , menu Kemitraan → Komisi.

Daftar seluruh referral, yang terdaftar dibawah link Anda bisa dilihat di area personal Forex.ee Kemitraan → Referral.

Anda bisa menempatkan link referral Anda di website atau blog personal Anda, gunakan sebagai signature di forum, kirimkan ke klien Anda melalui email atau Pesan Instan (Skype, Yahoo Messenger, ICQ, dll.) or think of other ways to advertise it.

Ya. namun ada beberapa batasan yang perlu Anda perhatikan (lihat 6).

Tidak. Apabila ada kesamaan pada Nama, Alamat, nomor Telepon, dll. akan dianggap sebagai churning, i.e. tindakan tidak etis oleh trader yang bertujuan meningkatkan komisi dengan trading di akun kliennya.

Tidak. Akun yang bersangkutan akan dihapuskan dari daftar referral Anda juga beserta komisi yang telah ditransfer ke salah satu akun Anda. Apabila Anda telah melanggar peraaturan secara berulang-ulang kali maka ada kemungkinan akun riil dan simulasi Anda akan di blok.

Untuk check besarnya komisi mohon merujuk pada laman komisi.

If you use your MetaTrader at office, most probably your computer is connected to the Internet via firewall or proxy-server.

In this case try to change Proxy settings in MetaTrader.

Go to “Tools – Options – Server – Proxy” and activate connection via SOCKS4, SOCKS5 or HTTP proxy-servers.

In the worst case you will have to ask your system administrator to open port 443 for your computer or set up port mapping for accessing our trading server.

Documents describing terms and conditions of Forex.ee services. You should review, understand and accept these documents before signing the Client Agreement with Forex.ee

If you use your MetaTrader at office, most probably your computer is connected to the Internet via firewall or proxy-server.

In this case try to change Proxy settings in MetaTrader.

Go to “Tools – Options – Server – Proxy” and activate connection via SOCKS4, SOCKS5 or HTTP proxy-servers.

In the worst case you will have to ask your system administrator to open port 443 for your computer or set up port mapping for accessing our trading server.

If you use your MetaTrader at office, most probably your computer is connected to the Internet via firewall or proxy-server.

In this case try to change Proxy settings in MetaTrader.

Go to “Tools – Options – Server – Proxy” and activate connection via SOCKS4, SOCKS5 or HTTP proxy-servers.

In the worst case you will have to ask your system administrator to open port 443 for your computer or set up port mapping for accessing our trading server.

Documents describing terms and conditions of Forex.ee services. You should review, understand and accept these documents before signing the Client Agreement with Forex.ee

If you use your MetaTrader at office, most probably your computer is connected to the Internet via firewall or proxy-server.

In this case try to change Proxy settings in MetaTrader.

Go to “Tools – Options – Server – Proxy” and activate connection via SOCKS4, SOCKS5 or HTTP proxy-servers.

In the worst case you will have to ask your system administrator to open port 443 for your computer or set up port mapping for accessing our trading server.

If you use your MetaTrader at office, most probably your computer is connected to the Internet via firewall or proxy-server.

In this case try to change Proxy settings in MetaTrader.

Go to “Tools – Options – Server – Proxy” and activate connection via SOCKS4, SOCKS5 or HTTP proxy-servers.

In the worst case you will have to ask your system administrator to open port 443 for your computer or set up port mapping for accessing our trading server.

When you log in to Forex.ee personal area check if you type the correct information in the following fields:

  • Login – your e-mail registered with Forex.ee;
  • Password – Forex.ee password. (Сase sensitive! Please, keep the lowercase and uppercase letters).

Note! If this data is correct, most likely, you have set an IP-filter in Forex.ee when you logged in there last time. The IP-filter allows to log in only from one and the same IP-address. That’s a good security measure if you have a static IP-address. But if your IP-address is dynamic (or you are not sure about your IP-address type), please, DO NOT type your IP address into the IP-filter section! To switch off the IP-filter, please, e-mail a request to [email protected] or contact our Live Chat.

To change your password, please take the following steps:

  • Log in to your Forex.ee personal area with your e-mail and Forex.ee password.
  • Select Profile → Change Password in the main menu.
  • Fill in the form and click Save.

Your eWallet Password will be changed just after you click the Save button.

Please email to [email protected] by using the same e-mail that of the account.

To recover your eWallet e-mail please take the following steps:

  • Click Forgot your password or login? in the login window.
  • Choose eWallet e-mail from the Recovery for drop-down list.
  • If you do not remember your Forex.ee eWallet number (eWallet), you may enter number of any of your trading account attached to your eWallet!

  • Click File → Browse in the National ID field and choose your scan of the relative document on your computer (See document scan requirements).
  • Indicate your phone number.
  • Note! Make sure you indicated your phone number correctly. Probably Forex.ee Support Service will need to contact you on the phone to confirm the Recovery process.

  • Indicate any e-mail address you would like the recovery information to be sent to.
  • Type your comments if necessary.
  • Enter the Anti-spam code.
  • Click Submit.

Your Recovery request will be processed within 48 hours.

To recover your eWallet password please take the following steps:

  • Click Forgot your password or login? in the login window.
  • Choose eWallet password in the Recovery for drop-down list.
  • Enter you e-mail address registered with the Forex.ee eWallet.
  • Type the Anti-spam code and click Submit.
  • Click the confirmation link in the e-mail you will receive in a few seconds.

Find a new password for your eWallet in the e-mail you will receive next.

To recover a Phone Password or Master (Trader) Password for your trading account please take the following steps:

  • Log in to your My Forex.ee.
  • Select Profile → Recovery in the Main Menu.
  • Choose your trading account you want to recover information for from the Account Number drop-down list.
  • Select the recover action from the Recovery for drop-down list (Master (Trader) Password or Phone Password).
  • Click File → Browse in the National ID field and choose your scan of the relative document on your computer (See document scan requirements).
  • Click File → Browse in the Proof of Address field and choose your scan of the relative document on your computer (See document scan requirements).
  • Indicate your phone number.
    Note!  Make sure you indicated your phone number correctly. Probably Forex.ee Support Service will need to contact you on the phone to confirm the Recovery process.
  • Type your comments if necessary.
  • Click Submit.

You Recovery Request will be processed within 48 hours.

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